Dear Mr. Dilektasli
we received your letter, in which you expressed your dissatisfaction with equipment of your vehicle.
We regret very much that you have had difficulties with a product of our company and we apologize on behalf of the manufacturer.
We examined your complaint and passed it for direct handling to our representation in Turkey. The importer organization representing the brand Škoda is entitled to respond to all queries, comments, claims / complaints of customers in accordance with current legislation of your country and warranty and claim conditions as well as with the approved repair technology.
We hope that within this procedure the case will be resolved to your full satisfaction and you will continue to favour the brand Škoda.